TLSS Virtual assistant

We're thrilled to introduce our AI-driven virtual assistant (launched April 4, 2024), explicitly designed for faculty at the University of Ottawa. As part of our commitment to improving teaching and learning experiences, we are embarking on a one-year trial period to test the capabilities and effectiveness of this innovative tool.

Throughout this trial period, we'll closely monitor the virtual assistant's performance, analyzing factors such as the accuracy of responses and the frequency of usage. This data will enable us to assess the impact and utility of the virtual assistant within the TLSS framework.

After the trial period, we'll conduct a comprehensive evaluation to determine the virtual assistant's effectiveness in meeting the needs of University of Ottawa professors. Based on the results and feedback gathered, we'll make informed decisions about whether to continue, modify, or expand the use of the virtual assistant.

Your active participation and feedback during this trial period are crucial as we strive to enhance our teaching and learning support services. Your insights and experiences will play a significant role in shaping the future of this innovative tool. 

You can send your comments and questions to

The TLSS Virtual assistant is fully compliant with the Privacy Statement of the University of Ottawa Web site. We understand the importance of data security and privacy and assure you that your information is handled carefully and respectfully.

What is it exactly?

Avatar of the TLSS virtual assistant

The TLSS virtual assistant is your personalized guide to resources, events, and training curated by the Teaching and Learning Support Service (TLSS) team at the University of Ottawa! Designed specifically for professors and teaching assistants (TAs) like you, this virtual assistant is here to streamline your access to valuable educational materials and support services.

As an educator, you understand the importance of staying up-to-date with the latest resources and techniques to enhance your teaching practices. However, navigating the vast array of available resources can be overwhelming and time-consuming. That's where the TLSS virtual assistant comes in – to provide you with instant access to tailored recommendations and assistance, all within a convenient chat interface.

Whether you need quick answers, resources, or guidance on teaching and learning strategies within the TLSS framework, our virtual assistant is here to help streamline your experience and support your academic endeavors at the University of Ottawa.

From interactive workshops to online tutorials, from classroom tools to pedagogical research, the TLSS virtual assistant is dedicated to helping you excel in your role as an educator. Let us simplify your journey towards effective teaching and learning, so you can focus on what truly matters – inspiring and empowering your students.

As with any AI-driven technology, it's important to note that our virtual assistant has its limitations. While it's equipped with advanced algorithms and natural language processing capabilities, it's primarily tailored to assist with queries and tasks related specifically to TLSS content.

Please keep in mind that while our virtual assistant strives to provide accurate and helpful responses, there may be instances where it's unable to address more complex inquiries or topics beyond the scope of TLSS. In such cases, we encourage reaching out to the appropriate department or individual for personalized assistance.

Get started today with the TLSS virtual assistant and unlock a wealth of resources and support tailored specifically for you. Your journey towards educational excellence begins here.

How to use it?

To start using the virtual assistant, click on the icon in the bottom right-hand corner of the screen, which can be found on every page of the TLSS website.


Frequently Asked Questions (FAQ)

To be perfectly transparent with our users, here's some information about the tool we use to create our virtual assistant on our website. We rely on the Wonderchat application. To learn more about this tool, visit its website by clicking on this link:  Wonderchat.

What is Wonderchat?

Wonderchat is an innovative tool that allows us to create a virtual assistant in just a few minutes. It’s designed to enhance customer service by significantly boosting response speed.

The platform uses AI technology to build a virtual assistant from a link to our webpage content and PDF files. This means it can provide accurate and helpful responses to user queries based on the information in our existing resources.

One of Wonderchat's key benefits is its ability to improve users' search experience. It uses AI-powered natural language searching to help users find the information they need quickly and easily without navigating through complex knowledge bases.

In addition to improving the user experience, Wonderchat can provide valuable insights into areas where information may be missing or where search results could be improved. This can help us identify gaps in our knowledge base and make necessary improvements.

How Does Wonderchat Work?

  1. Link to website or PDF Files: We start by linking to our website URL or uploading our PDF files. Wonderchat uses this information to build our virtual assistant.

  2. AI-Powered Natural Language Searching: Wonderchat uses AI technology (ChapGPT 4 in our case) to enable natural language searching. This means that users can ask questions in their own words, and the virtual assistant will understand and provide relevant responses.

  3. Boost Customer Response Speed: Wonderchat can significantly improve user response speed by automating responses to common queries, which improves the visitor experience.

  4. Identify Areas for Improvement: Wonderchat can highlight areas in our website content where information may be missing or search results that could be improved. This can help us continually improve our web page content and ensure it meets our users' needs.

In essence, Wonderchat is a tool that uses AI to transform our existing resources into responsive virtual assistant. It’s easy to use and efficient and can significantly benefit our users.