About the TLSS

Teaching and Learning Support Service (TLSS) nurtures and supports teaching and learning through pedagogical development, instructional technologies, learning spaces, and a wide range of teaching support.

Who we are

The Teaching and Learning Support Service (TLSS) specializes in university teaching and techno-pedagogy to support faculty members and enhance the student learning experience. We help professors offer students quality and flexible learning and assist them in using technology appropriately. We manage the equipement in all 280 registrar's classrrom. Our team consists of over sixty experts (university teaching specialists, techno-pedagogic advisors, audiovisual technicians, graphic designers, Web designers, project managers, trainers, etc.).

The TLSS expertise in university teaching makes it a unique and indispensable service to the University of Ottawa faculty members.

TLSS is overseen by the Director-General, Alain St-Amant, who works under the strategic oversight of the Vice-Provost of Academic Affairs.

Photo of Alain St-Amant

We promote quality learning to improve the student experience by supporting faculty members and enhancing university teaching. We implement and support teaching technologies, teaching spaces, pedagogical strategy, teaching innovation, research, Programs development and evaluation and more.

TLSS conducts research on new techno-pedagogical approaches to postsecondary education, and assesses the impacts of initiatives on the teaching experience of faculty and student learning.

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We offer streamlined processes and a suite of tools adapted to your needs, supported by an expert analyst who works with you through every step. We have experience working with academic units such as yours, so you’re in good hands.

TLSS produces several reports each year, including the Annual Report, which outlines our progress and successes, as well as reports on surveys, strategic research and impact assessments.

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Photo of a student with a laptop with Quality matters logo and a text with blue background :  Assured quality: the key to delivering on the online learning promise

uOttawa is a member of Quality Matters, a non-profit quality assurance organization that provides evidence-based, student-centred guidelines for the design and continuous improvement of online and blended courses.

Stay in touch

Contact us

Vanier Hall - Room 1001
136 Jean-Jacques Lussier
Ottawa (Ontario) K1N 6N5

Support form


Office hours

Monday to Friday - 8:45 a.m. to 4:00 p.m.
June 1st to August 31st closed at 3:00 p.m.

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