Support with teaching technologies

For assistance with Virtual Campus (Brightspace), you have four options:

• Access the live chat. Available 24/7, quickest method.
• Call 1-866-811-3201. Available 24/7.
• Complete the support form.

The Teaching Technology Laboratory (TTL) is staffed by specialists who provide in-person technopedagogical support for all teaching and learning tools at the University of Ottawa, including Brightspace, Simple Syllabus, Turnitin Originality, Wooclap, Respondus, YuJa and Zoom.

📍 Vanier Hall – Room 1020
🕘 Monday to Friday: 9 a.m. to 4 p.m.

BYOD – Bring your personal device and plug it into one of our convenient power stations.

Summer hours from June 1 to July 31: 9 a.m. to 12 p.m. and 1 p.m. to 4 p.m.

Do you prefer a virtual meeting? Our specialists are available by appointment to help you integrate technology into your teaching. Schedule a meeting now.

Are you designing or revising a course you'll be teaching again in September?

Whether it's teaching strategies specific to your course format, assessment tools, the use of teaching and learning technologies, or building activities in the Virtual Campus (Brightspace), TLSS specialists can help.

Please fill out the consultation request form. Our team of teaching specialists will follow up with you.

If your request is not urgent, submit it online. A ticket will be automatically generated and a member of our team will follow up within 1 to 2 business days.

For assistance with Zoom, Simple Syllabus, Wooclap, Respondus, Turnitin Originality or Yuja, you can also visit the following pages:

• Syllabus creation (Simple Syllabus)
• Academic integrity (respondus and Turnitin Originality)
• Videoconferencing (Teams and Zoom)
• Class participation (Wooclap)
• Lecture capture and editing (YuJa)

Get immediate help when in the classroom with the podium or any other audiovisual classroom material:

• Call 5900 from classroom phone (on the side of the podium) or 613-562-5900 from your personal phone

For assistance with your uOttawa login credentials, MS Outlook, Office 365 or Teams:

• Open a ticket by filling out the IT Support Form
• Call 613-562-5000 or ext. 5000 for internal calls

Staff across campus can help you solve a wide range of technical issues, including Faculty-specific questions. Explore the full range of technical support available to teaching personnel.