Support with teaching technologies
The TLSS offers round-the-clock technical support as well as personalized instructional guidance. Our resources and specialists are here to support you at every stage of your teaching.
Technical and Educational Support Services
Based on your needs, choose from the following options what works best for you
Option 1
Virtual Campus (Brightspace)
Recommended 24/7 Support
Not sure how to use a feature, or exploring a tool for the first time? Brightspace Support is your first point of contact! You can get help quickly. Available in French and English, 365 days a year.
Option 2
TLSS Lab
Are you trying to set up an advanced feature, or are you wondering if you are using certain tools to their full potential? Visit the Teaching Technologies Lab (TTL), our specialists can help you solve complex technical challenges and ensure your digital choices have a strong pedagogical impact.
Option 3
Pedagogical Consultations
Are you designing a brand-new course or revising an existing one, and do you have questions about the structure, the choice of assessments, or the course sequence? The TLSS specialists can help you structure your courses, from the overall instructional strategy to the development of your activities within the Virtual Campus.
- Access Virtual Campus Support live chat
Available 24/7 (fastest method) - Call 1-866-811-3201 Available 24/7
- Fill out the Support form
On campus
Visit the drop-in Teaching Technologies Lab (TTL) Monday to Friday, from 9 a.m. to 4 p.m., at Vanier Hall (Room 1020).
Virtually
Check our calendar to schedule a short virtual meeting with a specialist.
Please fill out the consultation request form. Our team of teaching specialists will follow up with you.
Other available support resources
Didn't find the help you were looking for in our three options? Try the following services:
We will be closed in 2026 on the following statutory holidays
- New Year's Day: January 1
- Family Day: February 16
- Good Friday: April 3
- Easter Monday: April 6
- Victoria Day: May 18
- Canada Day: July 1
- Civic Holiday: August 3
- Labour Day: September 7
- Thanksgiving: October 12
- Christmas Day: December 25
- Boxing Day: December 26
Note: The university closes for the annual Holiday break between late December and early January.
Learn More
Feel free to visit our detailed page on learning technologies or contact us by fill up this support form to learn more.
